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Return and Refund(Limited within warranty period)
Foreword: Before requesting a return, refund, or exchange, please ensure that the product has not been used, installed, or damaged (except for damage incurred during shipping). We will inspect products returned to our warehouse, and if any of the above conditions are met, we reserve the right to refuse the customer's request.
①.Return and Refund:
Within 30 days of receiving the product, if there is a quality issue that affects normal use and we determine it cannot be resolved through a standard replacement, we are obligated to provide a return and refund service.
In case of shipping damage or loss, please contact our after-sales team. We will send you replacement parts or arrange for an exchange. However, if the product is not damaged on main body or the issue can be resolved, we will not accept returns, refunds, or exchanges. In such cases, returns and refunds will be processed as unauthorized returns.
Non-Quality Related Returns: For returns not due to product quality issues, a 20% handling fee will apply, and the customer will be responsible for all shipping costs.
Quality-Related Returns: For returns due to product quality issues, a reduced handling fee of 9% will apply, and we will cover the shipping costs.
Note: All return and refund operations need to be initiated by contacting info2@mearsun.com and our customer service team will create a return order. Unauthorized returns will not be accepted.
②.Exchanges:
If the order was placed within 12 hours and the shipping confirmation email has not been received, we offer free exchange services. If the exchange request is made during or after shipping, the customer will need to pay for the round-trip shipping costs (estimated by our customer service team).
③.Order Cancellations:
If the order was placed within 48 hours and the shipping confirmation email has not been received, we offer a no-reason cancellation service but will deduct a 6% bank processing fee.
For those out of 48hrs but not shipped out yet, since we have started the outbound process, the cancellation of the order will incur an operating fee of 20% of the purchase price.
Once the product has been shipped, cancellations will incur a 20% handling fee of the purchase price plus round-trip shipping costs (same as for unauthorized returns and refunds).
3.Refund Notice:
For all refunds, regardless of the amount or reason, we need 1-2 business days to process them. Once our process is complete, you will receive a refund confirmation email. This means the funds have been debited from our account. However, it may take an additional 5-15 business days for the funds to appear in your account, depending on your payment account's bank's refund policy. In total, from the time you communicate with our customer service team to when the funds are officially back in your account, this process may take 1-3 weeks.
The mearsun hearing aid is the first bone conduction hearing aid with a self-fitting device. It supports two self-fitting methods, the fitting device and the APP. You can fit the hearing aid by yourself and easy adjust the appropriate hearing effect to make communication barrier-free.
mearsun bone conduction hearing aids are suitable for people with mild to moderate, and severe hearing impairments, such as acquired conduction damage, congenital conduction loss, mixed hearing, eardrum perforation, etc.
mearsun not only enables clear hearing but also enhances the protection of your hearing from potential loss.
The bone conduction technology adopted by mearsun transmits sound by converting sound into mechanical vibrations of different frequencies through the bones. Just wear it on the bone next to the ear to help people with hearing loss regain their hearing and communicate with others normally.
Bone conduction hearing aids offer distinct advantages over air conduction hearing aids in terms of hearing protection. Bone conduction technology reduces the potential risk of hearing damage by transmitting sound to the auditory nerve, there by avoiding direct pressure on the cochlea and middle ear. This is particularly well-suited for individuals with moderate to mild hearing loss, as bone conduction hearing aids are also more comfortable to wear and do not obstruct the ears.
mearsun hearing aids use the latest patented deep noise reduction technology developed by Dr. Fengguang Zhao of Bell Labs, which enables mearsun to automatically adjust noise reduction according to environmental conditions, allowing users to hear clear content at all times, without manual adjustment.
The self-fitting technology of the mearsun device is an original patented technology. Each hearing aid matches the proprietary self-fitting device. It establishes an artificial intelligence algorithm based on millions of data models and the experience of professional hearing aids, enabling those with hearing impairments to easily find the most suitable hearing effect for themselves.Users can adjust the frequency response parameters in the range of 500-8000HZ on the screen of the fitting, and find a suitable one for them hearing effect. After passing the fitting, your hearing recognition rate will increase by more than 20%. The self-fitting device is easy to operate and suitable for users of any age.
Self-fitting Device can be used to adjust the volume of the left and right ears, balance the hearing of the left and right ears, and meet the needs of single-ear, binaural hearing-impaired people.
After five years of research, Dr. Zhao Fengguang from Bell Labs believes that the professionalism of traditional hearing aid fitters has been overstated. Hearing-impaired individuals should not have to bear exorbitant costs for it. Mearsun has revolutionized the hearing aid industry with a DIY fitting experience. It utilizes an artificial intelligence (AI) fitting algorithm, drawing upon millions of data models and the expertise of hundreds of professional fitters. The Mearsun offers a user-friendly self-service fitting device or app for each individual with hearing loss, empowering them to make their own decisions regarding their hearing needs. The operation is simple, making it easy to find the listening settings that suit them best. Speech recognition has improved by more than 20%.
mearsun uses the latest bone conduction vibrating horn to make your hearing more accurate. Through mearsun's self-fitting, your hearing recognition rate can increase by more than 20%. Compared to hearing aids available in the market, mearsun achieves a hearing experience satisfaction rate of over 95%, making it the world's first disruptive and innovative hearing aid.
Self-fitting Device
APP Fitting
In addition to self-fitting with a fitting device, mearsun also have self-developed APP for hearing self-fitting. There are two self-fitting methods to choose from, making fitting more convenient.
You can download the App "mearsun" in the app store.
mearsun also has bone conduction earphone function, which can be connected to the mobile phone via bluetooth to listen to the music in the mobile phone and answer the call.
Wearing it in an open-ear will not block the ear canal, reduce the burden on the ear, and avoid secondary damage to the hearing organ. It enables your weak hearing to be used, and is very friendly to mild to moderate patients.
According to the ergonomic principles, mearsun has designed a size that is comfortable and has enough head clamping force. This design keeps the headphones securely on your head without causing discomfort from tightness, thereby enhancing the sound conduction effect. Whether you're running or engaging in other sports activities, it not easy to fall off.
Built-in 200mAh battery, which can be charged with a magnetic data cable. It only takes 2 hours to fully charge, and it can be used continuously for 14 hours.
The mearsun hearing aid adopts the magnetic charging method, which has the advantages of anti-drop and fast charging time, and also makes the mearsun more exquisite in design, more beautiful to wear, and more space-saving to carry.
The materials used in mearsun hearing aids have IPX5 waterproof level, which can effectively prevent the intrusion of sweat and rain.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
SHIPPING TIME
The goods will be shipped to the customer in the shortest possible time We will process your order within 48 hours and ship it as soon as possible. In time of national and collective holidays of our delivery partners, the shipping time might extend. The delivery can be delayed, for more information, please contact our customer support.
DELIVERY METHOD
In EU delivery times are approx. 10-15 days, USA is 15 days and other countries are 15 -30 days. The package will be delivered to the address you provided when ordering by land.
COSTS
Shipping is free for worldwide.
COURIER
Shipments are carried out by UPS, DHL or in some cases by private couriers.
RECIEVING AN EMAIL
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
LOST PACKAGE
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
WHERE YOUR PACKAGE IS LOCATED
Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment. Mearsun-store will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.
IMPORT TAXES AND CUSTOMS
Depending from where you are you might have to pay import taxes in your country. Be advised. Mearsun does not include import taxes in purchase price or shipping costs. You might have to pay them. We can send you invoice in advance so you can check with local authorities before you make a purchase.
Very pleased with my purchase! Bone induction device is what i needed! Thank you!
I like the product, but to had issue with the individual volume setting. It wasn’t showing on the screen. Still working on getting it resolved. The customer service is excellent. Responded to my issue quickly. We will see how long it last. So far so good
I give 5 stars as although the device didn't work for my condition, mearsun gave good service and help and refunded
Units are as advertised. Only been wearing them a week so I'm still getting acquainted with them. I am going to call tech support for advice in using the App., but so far I am satisfied with them for the price. I do like them over my expensive pair of Bell tone Legends. Time will tell but I do like the 1 year warranty they give with them.
I had a couple of issues with one of my hearing aids. After speaking with customer service they called and quickly corrected it. Customer service is TOP NOTCH. Highly recommend
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