Terms and Conditions

1.Return Policy:

Within a certain period (usually 7 days) after receiving the product, if the product is not suitable, customers have the right to request a return. The return must meet the following conditions:

· The product must be in its original packaging with all accessories.

·  The external packaging of the product must be intact without any damage or wear.

·  The return request must be submitted within the specified time, and customers need to provide necessary information such as order number and purchase receipt.

·  If the received product is not damaged and requires a return, customers are responsible for the return shipping costs.

 

2.Refund Policy:

·  After receiving the product that meets the return conditions, we will inspect and confirm it. Once the return is confirmed to meet the conditions, we will process the refund for the customer as soon as possible.

·  The refund will be issued through the original payment method used by the customer, for example, refunded to the customer's credit card account or PayPal account.

·  Please note that the refund process may take some time, and the specific refund time may vary depending on the payment method, typically completed within 7 to 14 business days.

 

3.Exchange Policy:

·  If the customer receives a product with obvious quality issues or transportation damage, they can apply for an exchange.

·  The customer needs to submit an exchange request within a certain period after receiving the product (usually 7 to 14 days) and provide relevant descriptions and photos as evidence.

·  Once we receive the customer's exchange request, we will communicate with the customer promptly, confirm the issue, and provide exchange arrangements.

 

We are committed to providing our customers with high-quality products and a satisfying shopping experience. If customers encounter any problems or have any questions during the purchase process, please contact our customer service team promptly, and we will be dedicated to serving you.

 

4. IMPORT TAXES AND CUSTOMS

Depending from where you are you might have to pay import taxes in your country. Be advised. Mearsun does not include import taxes in purchase price or shipping costs. You might have to pay them. We can send you invoice in advance so you can check with local authorities before you make a purchase.